tag:proofpointsa.statuspage.io,2005:/historyProofpoint Security Awareness Status - Incident History2024-03-18T22:29:54-04:00Proofpoint Security Awarenesstag:proofpointsa.statuspage.io,2005:Incident/202176062024-03-11T14:55:40-04:002024-03-11T14:55:40-04:00Issues with US Training platform<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>14:55</var> EDT</small><br><strong>Resolved</strong> - The incident has been resolved and the systems should be returned to their normal behavior.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>14:39</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and most systems have recovered but we are still monitoring the issue.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>14:35</var> EDT</small><br><strong>Update</strong> - Most of the systems have recovered and we continue to monitor the issue.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>14:13</var> EDT</small><br><strong>Identified</strong> - We are aware of the issue affecting logging into the platform. We have identified the root cause and we are in the process of addressing the issue.</p>tag:proofpointsa.statuspage.io,2005:Incident/198807322024-02-01T09:33:34-05:002024-02-01T09:33:34-05:00Simulated phishing campaign emails has elevated error rate<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>09:33</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved and simulated phishing campaigns are functioning as normal.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>20:33</var> EST</small><br><strong>Investigating</strong> - We have observed elevated error rates when sending emails in simulated phishing campaigns. We advise you to clone and resend if you encounter any campaign errors. We are actively looking into this issue.</p>tag:proofpointsa.statuspage.io,2005:Incident/198328552024-01-25T17:24:33-05:002024-01-25T17:24:33-05:00Community Access Issues<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>17:24</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>16:17</var> EST</small><br><strong>Investigating</strong> - Some customers are reporting issues accessing the community from the platform receiving " An error occurred during redirection" <br />Proofpoint is looking into the issue. In the meantime, please email wst-support@proofpoint.com to open a ticket until access is fixed.</p>tag:proofpointsa.statuspage.io,2005:Incident/198319142024-01-25T14:23:28-05:002024-01-25T14:23:28-05:00PhishAlarm for Gmail Errors "Communication Exception"<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>14:23</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>14:04</var> EST</small><br><strong>Investigating</strong> - End Users trying to use PhishAlarm for Gmail are receiving a "Communication Exception" error. Proofpoint is aware and urgently investigating. PhishAlarm for Exchange and Outlook are NOT impacted.</p>tag:proofpointsa.statuspage.io,2005:Incident/194516062023-12-19T11:18:21-05:002023-12-19T11:19:16-05:00Delay with PhishAlarm Analyzer Messages<p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>11:18</var> EST</small><br><strong>Resolved</strong> - A patch has been applied allowing the system to catch up rapidly. PhishAlarm and PhishAlarm Analyzer are once again expected to process messages in near real-time. This incident is now resolved. If you have further questions about the incidents impact please contact Proofpoint Customer Support.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>15:46</var> EST</small><br><strong>Update</strong> - Due to the volume of usage during degraded service in the US region, the system is still running ~2 hours behind. We will be performing an operation tomorrow to accelerate the catch-up of messages and expect the system to be fully operational by close of business Tuesday. <br /><br />AP and EU regions are fully operational at this time.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>15:38</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the status.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>15:17</var> EST</small><br><strong>Identified</strong> - We are aware of an issue with reported messages from PhishAlarm for Exchange failing to be processed by PhishAlarm Analyzer and have identified the root cause and are quickly working on a resolution. Report Suspicious via Email Warning Tags, PhishAlarm for Gmail, and PhishAlarm for Outlook are not impacted.</p>tag:proofpointsa.statuspage.io,2005:Incident/189921982023-11-01T17:15:42-04:002023-11-01T17:15:42-04:00Intermittent issues with Training application<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>17:15</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>14:28</var> EDT</small><br><strong>Investigating</strong> - We are receiving reports of intermittent training application slowdown, we are investigating this issue.</p>tag:proofpointsa.statuspage.io,2005:Incident/188580732023-10-22T23:51:54-04:002023-10-22T23:51:54-04:00Data inconsistencies in reports/API<p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>23:51</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>16:23</var> EDT</small><br><strong>Identified</strong> - We have identified an issue with our internal systems where some data from the period between October 12th and October 16th may be missing from our reports and API. The data is in our backend systems but is just missing from the reports, exports & API. Our team is actively working on the issue. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the matter.</p>tag:proofpointsa.statuspage.io,2005:Incident/186673422023-10-02T17:45:01-04:002023-10-02T17:45:01-04:00Reporting issues detected in US region.<p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>17:45</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>11:56</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>11:05</var> EDT</small><br><strong>Investigating</strong> - We are experiencing issues with our reports and "edit training assignments" for admins. Limited impact on end users who were taking training was noticed.</p>tag:proofpointsa.statuspage.io,2005:Incident/183073232023-08-29T09:48:37-04:002023-08-29T09:48:37-04:00Training and phishing simulation<p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>09:48</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>09:47</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>09:47</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>09:46</var> EDT</small><br><strong>Investigating</strong> - Some admins and end users are unable to access training or the phishing simulation tool. We are currently investigating the issue.</p>tag:proofpointsa.statuspage.io,2005:Incident/181063712023-08-10T11:40:29-04:002023-08-10T11:40:29-04:00Assignment Details (for newly created assignments) page not loading<p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>11:40</var> EDT</small><br><strong>Resolved</strong> - The issue is related to intermittent Data Warehouse replication that is being monitored.</p><p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>10:53</var> EDT</small><br><strong>Investigating</strong> - Degraded performance with newly created assignments that were immediately set underway. We are currently investigating the issue.</p>tag:proofpointsa.statuspage.io,2005:Incident/175646102023-06-13T18:54:51-04:002023-06-13T18:54:51-04:00Incident affecting some US-hosted PSAT services<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>18:54</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:36</var> EDT</small><br><strong>Identified</strong> - Customers may experience degraded performance on some services like Report Exporter, Analyzer/CLEAR in our US-hosted environment. We are closely monitoring our service provider offering these services who is impacted.</p>tag:proofpointsa.statuspage.io,2005:Incident/177920162023-06-13T00:00:00-04:002023-07-07T12:58:43-04:00Content Library UI Issue<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>00:00</var> EDT</small><br><strong>Resolved</strong> - We are currently experiencing issues with the home page of the PSAT Administrative interface in our AP region. There is no impact on end user training, simulated phishing or PhishAlarm. Teams are currently investigating and working on a quick resolution.</p>tag:proofpointsa.statuspage.io,2005:Incident/169524432023-04-24T11:08:23-04:002023-04-24T11:08:23-04:00Content Library UI issues<p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>11:08</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>10:44</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>10:10</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing issues with the home page of the PSAT Administrative interface. There is no impact on end user training, simulated phishing, or PhishAlarm. The relevant teams are investigating and working on a quick resolution.</p>tag:proofpointsa.statuspage.io,2005:Incident/169121012023-04-19T11:34:23-04:002023-04-19T11:34:23-04:00We are experiencing an issue that is impacting PSAT Platform Access<p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>11:34</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>11:33</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>11:17</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>11:13</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>11:02</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>11:01</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue that is preventing customer admins and end users from accessing their platform.</p>tag:proofpointsa.statuspage.io,2005:Incident/167516402023-04-04T17:06:16-04:002023-04-04T17:06:16-04:00We are experiencing an issue that is impacting PSAT Platform Access and using PhishAlarm.<p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>17:06</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>13:57</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>13:46</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>13:22</var> EDT</small><br><strong>Investigating</strong> - There are issues logging into the Platform and taking training. Users may experience errors when trying to report suspicious emails.</p>tag:proofpointsa.statuspage.io,2005:Incident/163264292023-03-02T18:52:50-05:002023-03-02T18:52:50-05:00We are experiencing an issue that is impacting PSAT Platform Access and using PhishAlarm.<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>18:52</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>14:16</var> EST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>14:06</var> EST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>13:58</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>13:46</var> EST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>13:45</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>13:30</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue that is creating difficulty for customer to access Training and Campaigns.</p>tag:proofpointsa.statuspage.io,2005:Incident/162113192023-02-20T16:55:30-05:002023-02-20T16:55:30-05:00Analzyer and CLEAR issue<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>16:55</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>16:45</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>15:31</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>15:16</var> EST</small><br><strong>Investigating</strong> - Investigating reports of Analyzer not processing messages. Threat Report Overviews are not generating and messages reported through CLEAR are not sending to TRAP.</p>tag:proofpointsa.statuspage.io,2005:Incident/160785782023-02-09T13:31:01-05:002023-02-09T13:31:01-05:00Issues with some video training<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>13:31</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>12:49</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>12:11</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>11:26</var> EST</small><br><strong>Investigating</strong> - Investigating reports of end users having intermittent issues with some video modules.</p>tag:proofpointsa.statuspage.io,2005:Incident/159758662023-01-30T12:19:48-05:002023-01-30T12:19:48-05:00Reporting data in EU is delayed<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>12:19</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>11:28</var> EST</small><br><strong>Investigating</strong> - We are investigating an issue that is causing significant delays in reporting data in our EU environment. No data has been lost, however, updates to reports are delayed.</p>tag:proofpointsa.statuspage.io,2005:Incident/156828512022-12-20T23:42:25-05:002022-12-20T23:42:25-05:00Reporting delayed in the US<p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>23:42</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>16:20</var> EST</small><br><strong>Identified</strong> - The reports in the US platform are experiencing a delay. The issue has been identified, and the reports will be updated shortly. This does not effect any of the assignments, just the reporting of status may be delayed.</p>tag:proofpointsa.statuspage.io,2005:Incident/150248492022-12-14T01:41:34-05:002022-12-14T01:41:34-05:00Delays in processing for PhishAlarm / Analyzer<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>01:41</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>20:14</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the system work through the backlog of messages.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>15:30</var> EST</small><br><strong>Investigating</strong> - We are currently experiencing delays in processing reported emails through PhishAlarm / Analyzer.</p>tag:proofpointsa.statuspage.io,2005:Incident/140882892022-12-02T09:14:25-05:002022-12-02T09:14:25-05:00Delays in processing for PhishAlarm / Analyzer<p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>09:14</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>09:39</var> EST</small><br><strong>Identified</strong> - We are currently experiencing delays in processing reported emails through PhishAlarm / Analyzer.</p>tag:proofpointsa.statuspage.io,2005:Incident/138804972022-11-28T16:20:45-05:002022-11-28T16:20:45-05:00Delays in processing for PhishAlarm / Analyzer<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>16:20</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>14:02</var> EST</small><br><strong>Identified</strong> - We are currently experiencing delays in processing reported emails through PhishAlarm / Analyzer.</p>tag:proofpointsa.statuspage.io,2005:Incident/136685462022-11-27T17:46:17-05:002022-11-27T17:46:17-05:00Training enrollment report and endpoint in the US is being upated<p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>17:46</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>11:38</var> EST</small><br><strong>Monitoring</strong> - An issue with the training enrollment reports and endpoint require reloading some data for that report and endpoint. The training system is completely operational, and no data is lost, however, the report and endpoint are having data refreshed. We will update when that process is complete.</p>tag:proofpointsa.statuspage.io,2005:Incident/127717262022-11-09T19:30:00-05:002022-11-09T21:19:05-05:00Failure to process some reported emails through CLEAR<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>19:30</var> EST</small><br><strong>Resolved</strong> - Some emails reported through PhishAlarm failed to be correctly processed by CLEAR. These emails would show up as unprocessed in the abuse inbox. This issue was corrected at 7:30 PM. Customers, please see the PSAT/Proofpoint community site for further details.</p>