Some customers are unable to complete user updates with Azure based User Sync

Incident Report for Proofpoint Security Awareness

Resolved

A fix has been deployed, and the next sync cycle with Azure based User Sync should occur normally.

Posted Oct 11, 2021 - 18:05 EDT

Update

We are continuing to work on a fix for this issue.

Posted Oct 11, 2021 - 11:09 EDT

Identified

We are aware of an issue that caused some customer's Azure based user updates to fail over night. We have identified the issue and are working on a fix.

Posted Oct 11, 2021 - 11:08 EDT

This incident affected: U.S. Environment (Training Platform - U.S.), Europe Environment (Training Platform - Europe), and Asia/Pacific Environment (Training Platform - Asia Pacific).